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Instruction Manual for the ATL's: 2200, 2300, 2400 and 2500
12. After-Sales Service
12.1 Before contacting the service department
Please ascertain the following:
1. Does the actual temperature correspond to the displayed temperature (press F1)?
2. Does the drum motor rotate?
3. Is there enough chemistry to be pumped?
4. Is the processor draining the tank at the end of each process step?If the answer to all these questions is "yes" and the film or prints are still not developed properly you should contact your chemical supplier to establish the cause of the problem.
5. Does the "F1 for error list" appear at the end of the process?
Write down the messages that appear when you press the F1 key. If possible, correct the errors yourself. If you are unable to correct the processor, contact your dealer or JOBO. Have your serial number ready, it can be found printed on a silver sticker located on the rear of the processor above the electrical connections.
We recommend having the processor serviced yearly or at the completion of 1,000 operating hours. To remind you of this suggestion, a message will appear at the completion of 1,000 operating hours to prompt you to call for service.
If you have any questions, contact us utilizing one of the following methods:
Equipment or Processing Questions:
- Phone: Customer Service Department (734) 205-9421
e-mail: tech@jobo-usa.comRepair Questions:
- Phone: Repair Department (734) 205-9420
- e-mail: repair@jobo-usa.com
JOBO Contacts
- Telephone (734) 677-6989
- Fax: (734) 677-6963
- Postal address
- P.O. Box 3721, Ann Arbor, MI 48106
- Shipping Address
- 4401 Varsity Drive, Suite D, Ann Arbor, MI 48108
- Electronic mail
- Sales: sales@jobo-usa.com
- Equipment & Processing Questions: tech@jobo-usa.com
Repair Information: repair@jobo-usa.com- Shipping or Billing Questions: help@jobo-usa.com
Webmaster: webmaster@jobo-usa.com
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This page last updated on 03/20/02